Terms and Conditions

Welcome to RIO TRADING COMPANY (RTC), located in Trivandrum, Kerala, India. By accessing or using our website, www.rtcind.in, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General Information

RIO TRADING COMPANY is a pet food seller based in Trivandrum, Kerala. We offer pet food products for sale across India. By purchasing from us, you confirm that you are of legal age and have the authority to make the purchase.

2. Payment

All purchases must be paid for before shipping. We accept payments through secure online payment methods.

3. Shipping & Delivery

  • We aim to deliver products within 3 to 7 working days across India.
  • Free delivery is offered for all orders within India.
  • Cash on Delivery (COD) is not available.
  • We only ship after payment confirmation.

4. No Refund Policy

  • No refund will be provided for any purchases. Please ensure that you are certain about your purchase before placing an order.

5. Damaged Delivery

  • If your product arrives damaged, we will offer a replacement.
  • To qualify for a replacement, you must provide a video of the opening of the packet showing the condition of the product.
  • Claims for damaged deliveries must be submitted within 24 hours of receipt of the product.

6. Product Information

We strive to ensure that all product information is accurate. However, we cannot guarantee that all information on our website is error-free. Prices and availability are subject to change without notice.

7. Use of Personal Information

By placing an order, you consent to our use of your personal information for order processing, delivery, and promotional purposes. We may share your details with our third-party delivery partners and use them for advertising and marketing efforts.

8. Modification of Terms

RIO TRADING COMPANY reserves the right to modify, amend, or revise these Terms and Conditions at any time without prior notice. Please check this page regularly for updates.

If you have any questions or concerns, please contact us at [email protected].