Return and Refund Policy

At RIO TRADING COMPANY (RTC), we strive to provide the best quality pet food products. Please read our Return and Refund Policy carefully.

1. No Refund Policy

• No refunds will be issued for any purchases made on our website. We encourage you to verify the products and details before placing an order.

2. Damaged Products

• If your product arrives damaged, we offer a replacement.
• To qualify for a replacement, you must upload a video of the packet being opened to show the damage.
• Claims for damaged products must be made within 24 hours of receiving the product.

3. Exchange Policy

We do not offer exchanges for products unless they are damaged upon delivery. In such cases, you may return the damaged product for a replacement.

4. Delivery Delays

While we strive to deliver all orders within 3 to 7 working days, delays may occur due to unforeseen circumstances. In such cases, no refund will be issued, but we will ensure your order is delivered as soon as possible.

5. No Cash on Delivery

• Cash on Delivery (COD) is not available. We require full payment before shipping any order.

6. How to Contact Us for Support

For any queries or concerns, please contact us at [email protected]. We will assist you with your issues as promptly as possible.

By using our website or purchasing our products, you agree to these terms and policies. Thank you for choosing RIO TRADING COMPANY!